Resources
White Papers
Change Management Architecture: Answering the Challenge of Change
Creating an Energized Organization: Aligning Strategy and Culture
Customer Loyalty Analysis: Strengthening Bonds with Customers to Improve Profitability
Era Management
SM
- Maximizing Your Organizational Potential Through Leadership
Improving Organizational Flexibility by Developing Change Leadership Capabilities
Reducing Any and All Cycle Time by 75%
Senior Management's Role in Breakthrough Process Improvement
Supply Chain Management: Creating a Spirit of Cooperation Between Suppliers and Customers
The Fast Track to Operating Gains - Practical Principles for Achieving Aggressive Objectives
The Multidisciplinary Approach to Successful, Lasting Change
The People Side of Mergers and Acquisitions: Improving the Odds for Success
Articles
Six Sigma in Healthcare. Aon HealthLine 2001
Implementing Six Sigma, Quality Digest, 2000
Lean and Six Sigma - The Twain Have Met,
Three Deadly Sins In Strategic Planning
Six Sigma Is Just A Fad
To BB or Not to BB
Implementing a Data-Driven Methodology Without Data
Driving Improvement Through Management Teamwork
Integrating Lean and Six Sigma
The Role of Human Resources in Six Sigma
Estimating Sample Size for Process Capability with Special Causes
Will the Real Just-In-Time Purchasing Please Stand Up
Effective Strategic Planning
Partners
Minitab
iSolutions
Crystal Ball
Historic Articles
Harvard Business Review: The Statistically Designed Experiment by Dorian Shainin
Case Studies
Medical Device Manufacturer Increases Customer Satisfaction and Profitability through WorkOut
Multidisciplinary, Organization-Wide Change Effort Doubles Share Price and Transforms Culture
Creating Employee Value - Building an Energized Organization
Global Supply Chain Management Effort Improves Service and Reduces Cycle Times 75%
World-Class Company’s Six Sigma Launch Leads to New Level of Excellence and Profitability
World-Class Company Dramatically Improves Customer Service
Call Center Operations
Bank Reduces Work Overload Through Load SheddingTM
Pharmaceutical Company Creates a Customer-Focused Distribution Organization
Sales Process Redesigned Around Customer Value Results in $4MM Sales Increase in the First Week
Leading Financial Services Company Reaps Millions Through Customer Loyalty Study
Going Beyond the Financials in Mergers and Acquisitions
Manufacturing Firm Implements Process Management
