We work with the world’s leading health care companies, collaborating on the advances and competitive advantage that can be achieved through Six Sigma quality and operational improvements. Our deep industry expertise and innovative contributions to leading-edge thinking in breakthrough process improvement help our clients set new quality standards for the health care industry.

Client Achievements — Johnson & Johnson and Six Sigma

“The implementation of Process Excellence has been an important contributor to the productivity efforts that have helped us to take almost $5 billion in costs out of the company over the past 5 years…perhaps the biggest payoff from Process Excellence is that it helps to drive growth. It reduces the time required to develop new products and it gives us greater confidence in the efficacy of our new products.”

— From J&J Annual Report
http://www.investor.jnj.com/downloads/2000ar_A.pdf 2000

• 1997 Launch — Six Sigma methodology, deployment training, and support
• 40 coached projects resulting in $250MM savings year 1; 60 coached projects resulting in $350MM savings year 2
•100,000 employees — virtually all businesses, functions, processes worldwide
• Establishment of process-based dashboards and metrics
• Full leadership team engaged in Six Sigma development and dashboard development and use
• Improved reporting disciplines throughout entire business
• Dramatic results in taking substantial costs out of the business and driving top-line growth

Client Achievements — Quest Diagnostics & Six Sigma/Lean

“We intend to be recognized as the gold standard for excellence in healthcare. We see quality — in particular Six Sigma Quality — as the primary opportunity to set Quest Diagnostics apart from the competition."

“We intend to differentiate Quest Diagnostics from the competition based on undisputed quality leadership, and Six Sigma Quality is the way we will accomplish this.”

— 2001 Annual Report

• Scope included Six Sigma/Lean deployment, training support
• Focus on Clinical and Medical Diagnostic Services (4 SBUs)
• 8,000 employees — all functions, processes in North America
• Deployed March 2000; 18 months duration
• $15MM savings realized in first 12 months
• Changed culture to process- and data-driven norms
• Self-sufficient after 18 months

Six Sigma and Lean at Quest Diagnostics today

Eric Mattenson, Vice President, Six Sigma Quest Diagnostics, Inc. on Rath & Strong’s Lean Booster course