IQPC 9th Annual Process Excellence Summit  April 15 - 18, 2008  ·   Queen Elizabeth II Conference Centre, London, UK

Conference Presentation

Title:  Implementing Training In Lean Without Specific Projects To Increase Initial Success

Presenters: David Hampton, VP, Rath & Strong
                    Juergen Werani, Pfizer

Outline:  When you want to get people into Lean then you often need to start without knowing what you want to achieve. Rath & Strong will present their approach to getting people on board for Lean implementation with-out the need for specific projects at the outset:

•  Why is this the right way?
•  How does it work?
•  What does it achieve?

Conference Presentation

Title:  Being The First Choice For Our Customers: How First Choice Is Changing The Company

Presenters:   Holger Winklbauer, Managing Director First Choice, Deutsche Post World Net
                   Introduction by Emer Gracie, VP, Rath & Strong

Outline:

First Choice is the service initiative launched by Deutsche Post World Net. The goal is ambitious, by 2012, with its brands DHL, Deutsche Post and Postbank, the company aims to be the loyalty leader in its core markets. Achieving this goal requires each and every employee in 220 countries worldwide to focus rigorously on customer loyalty.

In this session Holger Winklbauer will share with you how under the roof of First Choice, more than 1,000 individual projects will be launched worldwide using the Six Sigma based Methodology.

IQPC 4th Annual Lean Six Sigma Improvement Week  September 15 - 18, 2008  ·    Hyatt Regency McCormick Place, Chicago, IL 

Conference Presentation

Title:  Wyeth Pharmaceuticals Operational Excellence: Accelerating Change, Delivering Results

Presenters:  Andy Crossman, Director, Global Operational Excellence for Wyeth
                     Introduced by Dan Quinn, President & CEO, Rath & Strong

Outline: 

Wyeth's OE Journey began with a clear and unifying vision for cycle time reduction. Two years later the results were dramatic with reduced cycle times of 50%+, reduced variation, and a common language & approach. A leadership coalition (The Global OE Council) created common metrics, tools, and accelerated replication kits that where able to respond flexibly to the needs of a diverse global network. A key element of success was project selection and prioritization.

Using Strategy Maps which align projects to key business objectives, and balancing resources across the entire enterprise, Wyeth was able to achieve rapid results. Initially working with outside assistance (Rath & Strong) Wyeth has moved rapidly toward internal capability and a growing network of people embedded across the organization with skills and supported by "communities of practice" to leverage learning on a global basis. OE has become the way Wyeth works and is part of every leader's performance objectives and expected behaviors.